Refund Policy
Transparent and equitable refund policies for your assurance
Overview
At MidwayResource, we recognize that situations may change, and we are committed to providing transparent and fair refund provisions. This document presents the criteria under which refunds may be granted for our yacht rental services.
Please review these guidelines thoroughly prior to booking your charter. When you reserve a charter with MidwayResource, you are consenting to these terms for refunds.
Standard Cancellation and Refund Timeline
Over 72 Hours Prior to Charter
Qualified for: Complete refund except for service charges
Refund Period: Approximately 5-7 working days
Service Charge: €50 on card payments
Prerequisites: Needs to be applied for through a written request by email or call
Between 24 to 72 Hours Prior to Charter
Qualified for: Half of the full cost of the charter
Refund Period: Roughly 7-10 working days
Service Charge: €25 taken out of the refund amount
Prerequisites: A valid justification is necessary; administrative expenses will be incurred
Less than 24 Hours Before Charter
Qualified for: Refunds are not provided
Exception: Consideration for emergency scenarios may be given
Alternate Option: Credit for future charters might be offered at the discretion of the management
Prerequisites: Proof required for emergency-related claims
Cancellations Due to Weather
Our Commitment in Case of Bad Weather
Safety comes first. If our certified captain deems the weather conditions as unsafe for sailing, we provide adaptable options:
- Complete Refund: If rescheduling is not possible, a full refund will be given
- Change of Date: You can alter your reservation to another available date with no additional fee
- Charter Credit: A voucher that is valid for one year from the original date of the charter
Method of Determining Weather Conditions
We assess weather conditions by examining:
- Analysis of wind strength and direction
- Evaluation of wave height and seaworthiness
- Forecasts on visibility and precipitation
- Advisories and warnings from the Coast Guard
- A safety judgment from a professional captain
Decision Timing: Determinations regarding weather-related cancellations are made at least 4 hours before the planned departure.
Refunds Due to Medical Emergencies
Situations of Urgency
We are empathetic to the reality that health crises can happen. The following instances could be eligible for exceptional consideration:
- A sudden disease or injury demanding hospitalization
- Death within the immediate family
- Unanticipated military deployment or urgent recall
- Summons for jury duty or legal proceedings
- Natural disasters impacting travel plans
Documentation Requirements
Requisite documentation to process emergency refund claims should include:
- Medical documents or records from hospitals
- Death certificates (if relevant)
- Orders from the military
- Legal summonses or jury notices
- Emergency declarations or travel warnings
Procedure: Refunds for emergencies are handled within a timeframe of 3-5 business days following receipt of all pertinent documentation.
Cancellations Due to Operational Issues
Technical Problems
In the event that the yacht you reserved reports technical issues that we cannot fix:
- Alternate Vessel: An effort will be made to provide a similar option
- Complete Refund: If no appropriate alternative is available
- Partial Refund: If the replacement yacht has a different rate
- Reimbursement: You may be offered further compensation due to inconvenience
Lack of Crew
In the atypical situation that an approved crew is not available:
- Endeavor to find an alternative crew when feasible
- Complete refund if the charter cannot commence
- Option to reschedule without any extra charges
Refund Procedures
Mode of Reimbursement
Refunds will be reimbursed through the original method of payment:
- Credit Cards: Within approximately 5-7 business days
- Bank Transfers: Typically between 7-10 business days
- Cash/Cheque: Usually within 3-5 business days
Service Charges for Processing
Credit Card Handling
€50 fee for cancellations more than 72 hours beforehand
Bank Transfer Handling
€25 fee applied to all bank transfer reimbursements
Handling of International Transactions
Extra charges may be applicable for international payments
Issuance of Charter Credits
Circumstances for Credit Issuance
In particular situations, we might present charter credits instead of reimbursements:
- Last-minute cancellations (under 24 hours notice)
- Cancellations linked to weather
- Requests made willingly for rescheduling
- Disruptions in operations
Conditions of the Credit
- Validity: 12 months from the date of issue
- Transferability: Credits are not assignable to other individuals
- Worth: Equals the total cost of the charter, no service fees deducted
- Utilization: Can be allotted to any available charter in the future
- Expiration: No extensions beyond the 12-month period
Partial Compensations for Incomplete Service
Service Disruptions
Should your charter get interrupted or curtailed due to reasons we control:
- Proportional refund according to unutilized time
- Credit for a future charter equivalently valued
- Additional services or superior options gratis
Interruptions Brought By Guests
If a charter ends earlier than planned due to guest actions or violation of safety rules:
- No compensation for remaining time
- Full payment is still obligatory
- Possible additional costs
Settling Disputes
If you contest a decision regarding refunds, your options include:
- Submission of a re-evaluation request to our upper management
- Providing supplementary support documents or evidence
- Seeking assistance through customer protection organizations
- Taking legal actions as per the governing laws
Procedure for Requesting Refunds
Initial Step: Reach Out
To commence your reimbursement request, get in touch via:
- Email: [email protected]
- Phone: +34 932 21 00 07
- Directly at our office located at the marina
Second Step: Information Submission
Your application should encompass the ensuing specifics:
- Number confirming your booking
- Scheduled dates and times of the charter
- Reasons for the cessation
- Any pertinent documentation (where applicable)
- Preference for the refund transfer
Final Step: Reviewing and Execution
We will acknowledge your submission within a day, weigh it against the conditions described in these guidelines, issue a conclusion within 48 hours, and carry out approved refunds within the previously mentioned time ranges.
Essential Points
- All applications for reimbursements have to be submitted in written form
- Reimbursements are implemented in € regardless of the payment currency initially used
- Purchasing travel insurance is highly recommended
- Changes to these policies may occur with a 30-day notification period
- Reimbursements are dependent on taxes and regulations that apply
Contact Information
For inquiries related to refunds or to submit a refund plea:
Refund Operations
MidwayResource Marine Services Ltd.
Port Vell Marina
Barcelona 08039
Spain
Phone: +34 932 21 00 07
Email: [email protected]
Business Hours: Monday to Friday, from 9:00 AM to 5:00 PM